Frequently Asked Questions

If your vibrator does not work, first, check if the product is charged. ​

The LEDs on your device will light up or flash when your product is on. The LEDs will also indicate whether your product is fully charged when you plug it in. See LED configurations below for more details. ​

We stand behind our products. If for any reason there is a problem with your purchase, we offer a replacement or store credit less shipping. Simply, complete the form here.

All Lii-F products come with a 1-year warranty, valid from the date of purchase.

The Lii-F warranty covers any manufacturing defects. If your product stops working due to a defect within the warranty period, the product will be replaced free of charge.

Yeah baby, all Lii-F sex toys are safe for use during pregnancy.

Yes, you can use Lii-F sex toy during your period. The high grade silicone doesn't interfere with any of your bodily functions and you may find that masturbation during your period may help with any discomfort you experience.

Cleaning your toys regularly is essential for prolonging their life and keeping them functioning at their best. For a step by step guide on how to clean our toys you can read our blog.

Once your toy is clean and dry, store it out of direct sunlight and in a cool, dry location.

No, you can place orders without a buyer account in our website. Just choose the option "Order without Registration" and follow the next steps until your purchase is complete. 

Please contact Lii-F Customer Care immediately after placing your order if you wish to change or cancel it.

If your order has already been processed by our warehouse team, we will be unable to change or cancel it.

Absolutely! Once your order has been fulfilled and is in transit with our delivery partner, we’ll send you an email containing all your tracking information. Or you can track the logistics by clicking "Order tracking" on our website bottom.

Lii-F offers free express shipping on all orders over $99 (yay!) otherwise, your shipping cost will be around $7. (This only applies to orders shipped to USA/CA. Shipping costs for other countries or regions will be calculated based on distance.)

Your order is usually shipped within 2 days of receiving the order. Most orders will be delivered within 5 days after shipment; be aware that this can vary depending on region.

All orders arrive discreetly; no labels, descriptions, or any other telltale signs for nosy neighbours.

It’s what’s on the inside that counts. All our orders are sent in plain parcel packaging (think of the most basic parcel you can imagine) without any logos or branded labels. Our discreet packaging is especially perfect if you live with housemates, family or snoopy neighbours (we see you, Helen) so dw - they won’t blink an eye when your order is delivered!

For hygiene and safety reasons, Lii-F only accepts returns or exchanges on unopened (a.k.a. sealed) products or if the product you received is deemed to be faulty. If you believe your product is faulty, please get in touch with us via our faulty product form here and someone from our team will assist you directly.

If there is any quality problem with the product or if it is not working properly, please contact us immediately and send us pictures or videos of the defective product, then we will send you a replacement as soon as possible.

If your Lii-F product is found to be defective within the warranty period, it may be eligible for replacement. For our full warranty terms and conditions, see our Warranty & Returns Policy. ​